“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Let's fire them.
I'm not afraid of a fair negotiation. Going for the cheapest price and leveraging your vendors has a long-term ripple affect. I was recently at a meeting for small business owners. We were discussing the lack of available financing and how it was affecting our growth. One man who once owned a $25 million company with no debt bragged "I financed my business on the backs of my vendors."
Yuck. He entered into business relationships with no intention of paying within terms. Stretching out his payments for 90 and 120 days. Vendors who wanted business and trusted him fell for it and he was able to grow a profitable business.
He asked for my card. He's starting a new venture and needs sales support. There's no need for him to call me. I'm not financing anyone's business and he's not the kind of guy I want to do business with.
Trust is key in mutually beneficial business relationships. Customers like him would ruin FullCircle Management.